There are different ways to touch base with the hosting company whose services you are using, but the one that you’ll invariably find irrespective of which company you select is a trouble ticket system. It is the least complicated form of communication for many reasons. If no client support staff member is free at the moment and they’re all busy, a phone call may not be answered, but a ticket will invariably hit home. Besides, you can copy and paste large bits of information without needing to worry about typing errors, and if a specific problem requires more time to be fixed or a number of responses have to be exchanged, all the information will be in the same place, so either party can always see the steps taken by the other one. The disadvantage of using tickets to touch base with your hosting provider is that they’re often separate from the web hosting platform, so if you need to supply info or to follow instructions, you’ll have to use no less than 2 different admin interfaces and this number could grow if you want to manage multiple domains. Also, a lot of web hosting companies respond to tickets after several hours, or even once in every twenty four hours, and for you as a client, this means wasted time while waiting for a reply.
Integrated Ticketing System in Cloud Website Hosting
With a cloud website hosting from us, you won’t ever need to leave your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can swiftly access any support ticket whilst you’re browsing through your website files or modifying various account settings. The ticketing system is being closely monitored 24-7 by our customer support team representatives and the response time is maximum 1 hour, but it rarely takes more than twenty minutes to receive assistance. In contrast with some hosting companies, we don’t charge extra for using the ticketing system, so you can get in touch with us as often as you need and ask for information relating to any billing or technical problem. Moreover, you can see a variety of help articles, which will help you deal with the most commonly met problems on your own.
Integrated Ticketing System in Semi-dedicated Hosting
We believe that it’s far more efficient to manage everything from one place, so we’ve integrated a trouble ticket system into the in-house created Hepsia Control Panel, which is offered with every semi-dedicated server package. This will permit you to manage the correspondence with our client service team along with your hard disk space, so you will not need to memorize an additional user name for another system. You will be able to send a new ticket or to track down the status of an old one with less than a couple of clicks of the mouse whilst you are browsing the content hosted in your account. Also, you can search through older tickets using a smart search box or check relevant knowledge base articles, which provide solutions to commonly encountered difficulties. The built-in ticketing system is monitored 24x7 with the maximum ticket response time being just sixty minutes, so there will always be somebody to help you.