There are different ways to touch base with the hosting company whose services you are using, but the one that you’ll invariably find irrespective of which company you select is a trouble ticket system. It is the least complicated form of communication for many reasons. If no client support staff member is free at the moment and they’re all busy, a phone call may not be answered, but a ticket will invariably hit home. Besides, you can copy and paste large bits of information without needing to worry about typing errors, and if a specific problem requires more time to be fixed or a number of responses have to be exchanged, all the information will be in the same place, so either party can always see the steps taken by the other one. The disadvantage of using tickets to touch base with your hosting provider is that they’re often separate from the web hosting platform, so if you need to supply info or to follow instructions, you’ll have to use no less than 2 different admin interfaces and this number could grow if you want to manage multiple domains. Also, a lot of web hosting companies respond to tickets after several hours, or even once in every twenty four hours, and for you as a client, this means wasted time while waiting for a reply.