A live chat is a real-time method of communication between a website hosting company's support team and its clients. It is an efficient method to receive some information about the website hosting services or get some problem resolved since you're talking with a live representative. The benefits of using a real-time chat service instead of calling or opening a trouble ticket are the smaller chance of mistakes when you exchange information like usernames or domain names, the quicker response time because the communication is real-time plus the fact that you don't have to stay on the chat constantly - you're able to do something different while the representative examines the issue involved. In addition, you will be able to be a part of a live chat room from any kind of computer which is connected to the world wide web, avoiding the telephone fees that you'll have to pay if you're calling to a different country.
Live Chat Support in Cloud Website Hosting
Together with the phone and ticket support, we offer live chat support as well. You can get in touch with us every single day, which includes holidays and weekends, and we can give you more info about the Linux cloud website hosting that we supply if you are not among our customers yet, or about common and billing questions when you already have a user profile. Though for entirely technical issues you need to open a trouble ticket to our tech assistance team, because such issues will require additional time to be taken care of, you can still contact us on our live chat for some tech info. To give you an example, we can help you set up an email address in your e-mail client or troubleshoot multiple issues, saving you time and effort. Even when our phone lines are already off for the day, you'll be able to speak to a live person.
Live Chat Support in Semi-dedicated Hosting
We offer live chat support as part of our services, which means that if you have any kind of questions regarding our Linux semi-dedicated hosting, you will be able to talk with our customer support team at any time no matter if you've already purchased your account or not. In general, the chat service is intended for pre-sales, billing and common questions and difficulties, still we can help you with various technical questions too. We will help you pick the optimal plan for your sites if you don't have an account yet, we can reply any billing questions or issues you may have or we can help you with installing your new e-mail address on your computer or smartphone - all of this will be done in a timely manner since our live chat service is accessible all the time, every single day. No matter when you want support, you're able to talk to a representative and save a long time.