If you have a site, a problem might always appear and it does not necessarily have to be associated with the hosting service. For example, something may go wrong when you update an Internet application or some vital data can be modified or erased unintentionally. Regardless of what the essence of the problem is, you will have to touch base with the client service team and request them to recover a backup or to assist you in fixing the problem that you are encountering. How promptly they will do it will determine the span of time that your websites will be down. For some sites like social networks or online stores, a continued downtime often equals losing customers and money. With this in mind, it’s pretty important that you use the services of a company that offers not only a good customer support service, but also a prompt one.
One-Hour Response Guarantee in Cloud Website Hosting
Our Linux cloud website hosting come with a 60-minute reply guarantee, which means that no matter what inquiry or issue you might have, we will always be there to help you. As it is, it rarely takes more than half an hour to get an issue resolved or an enquiry answered, and this is valid for both sales and technical matters. Our client support staff members will be at your disposal 24/7, even on weekends and holidays, which means that you will obtain instant assistance at all times. We understand exactly how costly time can be, so by the time we answer your e-mail or trouble ticket, we’ll have probed into the matter and, if we haven’t worked out a solution, we’ll supply you with more details on what you need to do on your end – when the case necessitates it. With our support services, you can rest assured that there will be somebody to lend you a helping hand immediately, irrespective of the hour.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our customer care staff reps will be at your service at all times and they will respond to any ticket that you post through your web hosting Control Panel within no more than 1 hour. The ticket response time is guaranteed irrespective of whether you have a generic inquiry about your semi-dedicated server or you come across a certain predicament and you won’t have to wait even that long for most issues. No matter what the essence of the issue is or what time of day or night it is, we’ll be there to lend you a helping hand, as we are available 365 days a year to take care of any billing, general or technical issue. In case you get in touch with us about anything that is within our capacity, we will sort it out before we get back to you, so you will not have to wait around for hours or days while the problem lingers. If there is something that you need to do on your end, we’ll supply you with the needed info – what possible solutions to try out, what actions to take, etc.