Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Center

  • You’ll find nearly all the answers to your questions in the user–friendly Help Center built into your Site Control Panel. It offers an exhaustive knowledgebase with frequently asked questions and in–depth educational articles compiled by our trained client support staff.

  • Top quality support service
  • Tutorial Videos

  • For those of you who’d like to discover how to settle a regularly experienced issue by watching an educational video clip, we have added a collection of video tutorials to our Site Control Panel. All the video clips are concise and simple to follow. They offer you step–by–step presentations of various website management actions.

  • Intuitive help center
  • A 60–Minute Support Ticket Response Guarantee

  • With all our semi–dedicated servers, we offer a 24x7x365 client support service with a sixty–minute support ticket response guarantee. A group of proficient customer service technicians will be available to you to reply to all the inquiries that you could possibly have. During off–peak hours, a reply will be offered in even less than 20 minutes.