Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Support Ticket Response Time Guarantee

  • Each assistance request you send to us will be responded to within maximum sixty minutes. If for any reason whatsoever your trouble ticket or e–mail needs further assistance from a server admin, we will without delay forward it and leave a comment to notify you that your issue is being worked on. If you make use of the Administration Services package, all of the services included there will be performed at a time of your preference.

  • Top quality support service

  • An Exceptional Customer Support Service

  • We’ll be available to you round–the–clock to respond to any questions that you may have with regard to our Site Control Panel and any of the apps that we have preinstalled for your convenience on the dedicated web hosting server. In case you also require assistance handling server management tasks, consider our Administration Services package, which includes data backup disk storage space, weekly Operating System updates, server monitoring and rebooting procedures, plus troubleshooting and installation procedures.

  • Intuitive help center

  • A User–Friendly Help Area

  • Our Site Control Panel has been installed by default for each Linux dedicated hosting server. Among its functions is a very useful integrated knowledgebase that will guide you step by step on how to use it. Most how–to articles in addition video versions that show all the tasks that you can carry out in a very illustrative way. You will find all the help articles and the video tutorials in the top right corner of each section of the Site Control Panel.