You will find a lot of cloud website hosting suppliers on the market today, however many of them are resellers who have minimal resources, particularly when it comes to support. One of the ways to distinguish them is the option to reach the company over the phone. The type of support that you will have through this particular channel of communication varies based on the supplier - a few of them offer expert phone support, various others offer basic and customer support only as some matters are more time-consuming and it's easier to be resolved via a support ticket, particularly if the situation needs to be escalated. Still, it's good to find that you can get in touch with your hosting supplier since there're many small-scale matters which can be taken care of efficiently and timely through a phone call, not mentioning that you'll be able to get additional information regarding the services before you become a customer.
Phone Support in Cloud Website Hosting
We believe that being able to communicate with a live representative is very important, that's why we have three support lines worldwide (USA, UK and Australia) and you have the option to get in touch with us over the phone for fourteen hours every day. If you consider obtaining one of our Linux cloud website hosting, for example, you'll be able to give us a call and learn more about our solutions before placing your order so as to make sure that we meet all of the system requirements for your websites. Following the purchase, you will be able to call us about any kind of sales and billing difficulties you may have, or get any kind of general or basic tech info you need. We've tried to find the optimal balance between phone and ticket support, so for entirely technical matters you have to use our ticketing system, that will help you monitor the communication as well as any new developments in the resolution of your issue.
Phone Support in Semi-dedicated Hosting
Every time you want more info for the Linux semi-dedicated hosting that we provide, you have the option to call one of the three support lines we have around the world - in the United States of America, the UK and Australia. Thus, you have the option to check ahead of time if our solutions will be suitable for your web sites. In case you are already our client and you've got a semi-dedicated account, you are able to reach us over the phone for fourteen hours daily about any billing or common issues. For entirely tech issues you'll have to employ our ticketing system in order to get in touch with our tech support because sometroubles simply require more time to be taken care of, still we will assist you over the phone with lots of minor technical issues as well, saving you efforts and time.